Date: 26th July 2019
Bangalore: Volkswagen, Europe’s leading car manufacturer, today announced its 10th year association anniversary with Bangalore Motors Pvt. Ltd. This successful partnership has thrived on Volkswagen’s distinct principles encompassing the brands DNA of safety, build quality and fun-to-drive experience.
Under the adept leadership of Mr. Sujay Vijayendra, Managing Director, Bangalore Motors Pvt. Ltd, Volkswagen Palace Cross has awarded itself the title of the highest selling dealer in the state of Karnataka. The Group has sold over 15,000 units across carlines in the last decade. Keeping this momentum intact, Volkswagen Palace Cross recently launched the Corporate Business Centre (CBC). Through CBCs, corporate customers can opt for a hassle-free experience by reaching out to key Relationship Managers (RM) present at the dealership that will offer value-for-money services to corporate customers across Volkswagen carlines.
Furthermore, the partnership that began with a single touch point has grown into a strong state-of-the-art network with six touchpoints in Karnataka. Through their relentless pursuit of excellence, Bangalore Motors Pvt. Ltd has won the recognition of being the highest seller of Polo cars in metro cities 2017. In addition, accolades such as Star Performer – Accessories in 2012 and Best Parts Operation Management respectively.
Speaking on the occasion, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “Volkswagen’s decade long partnership with Bangalore Motors Pvt. Ltd. has been rewarding as we receive a significant contribution to our overall sales from this region. The state comprises of several IT hubs owing to which, Volkswagen inaugurated its third Corporate Business Centre that can cater to the fast-paced corporate life through a dedicated team offering specialized services to corporate customers. With a common vision for the future, Volkswagen enthusiastically looks forward to another strong decade with Bangalore Motors Pvt. Ltd.”
Speaking on the occasion Mr. Sujay Vijayendra, Managing Director, Bangalore Motors Pvt. Ltd., said, “Volkswagen has been extremely valuable and rewarding. At each step, there is an opportunity to expand further by aligning ourselves with the brands pursuit of providing premium accessible mobility. With the introduction of Corporate Business Centre, our team has been encouraged towards offering a hassle-free experience to our esteemed customers in Karnataka. We eagerly look forward to the next decade while continuing to offer Volkswagen’s global standards at every touchpoint.“
I. The Volkswagen Corporate Business Centre offer its customers 10 attractive assurances:
a. Range of ‘German Engineering’ cars suitable for businesses/professionals
b. Dedicated relationship manager at the dealership
c. Individualized attractive Corporate offer
d. Professional evaluation through Mobile App & Special trade-in offer
e. Host of Special & Exclusive privileges on service
f. Complementary pick-up and drop
g. Service value packs (SVP) at an attractive rate
h. Customized retail finance products from Volkswagen Financial Services (VWFS)
i. Assured Buy Back option
j. Exclusive privileges on Loyalty offer
Date: 25th July 2019
Mumbai: Volkswagen, Europe’s leading car manufacturer has announced extended support and services for vehicles affected by the Bihar and Assam flood. Volkswagen has announced free roadside assistance and special initiatives in support of affected customers owing to the widespread destruction caused by the tropical storm
Customers in Bihar and Assam can avail the free roadside assistance by dialing 1800 102 1155 or 1800 419 1155 respectively. Under roadside assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued necessary repair guidelines across dealerships for a standardized repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in the respective cities.
The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.
Speaking on this special initiative, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the states of Bihar & Assam experiencing the torrential floods, causing heavy damage to the vehicles, Volkswagen has taken special measures to ensure customers receive a prompt response to their service requirements. Our team of highly experienced professionals at our dealer partners in both the states are working dedicatedly to ensure quality and timely service in order to bring the situation back to normal.”
Date: 23rd July 2019
Chennai & Mumbai: Volkswagen, Europe’s largest carmaker today announced its fourth edition of its elite Sapphire Club. Built on the principle of developing new capabilities and sustaining a strong talent pipeline, Sapphire Club is the highest recognition programme for sales consultants employed at Volkswagen India dealerships.
As part of their talent development programme, sales consultants across the county have to pass several performance metric tests that enable their entry to this distinguished club. Post certification, the candidate is recognized as a Royal Blue and Royal Blue Plus member. Both of these are first and second level platforms that identify, nurture and promote talent within the Volkswagen India dealership network.
The Royal Blue plus members then has to go through a grueling online & faceto-face evaluation process conducted by an expert panel of external professionals who in turn select the top 25 Sapphire Club members based on the candidate’s business acumen, product & process knowledge, attitude and leadership capabilities.
In the final process of evaluation, the selected candidates participate in a faceto-face interaction with an expert panel of external seasoned automotive, business and HR professionals. The initiative enables the candidates for the relevant exposure needed in this dynamically changing automotive environment.
Speaking on this occasion, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars India said, “AtVolkswagen, talent development and retention has always taken precedence for us as a brand. We truly believe in our people and their competence reflects our brands’ strength and capabilities. As we are delivering not only a product but also a service, which entails a long-term commitment to our esteemed customers. Owing to which, we encourage our sales consultants to participate in this programme. This rigorous training supports their overall development and enables them to take leadership positions as and when the opportunity arises.
I am extremely delighted to welcome this new batch to Sapphire club and recognize their unending support and dedication to Volkswagen.”
Introduced in 2016, Sapphire Club has certified over 100 consultants from its network of 120 showrooms across 102 cities in India.