Your safety first. Always.
Prevention, and protection
At Volkswagen, we believe in both prevention, and protection. The thoughtful features for active and passive safety along with those added especially for children, highlight this philosophy. Below are the various systems included under active and passive safety respectively.
Active Safety Systems
All systems which actively intervene to help defuse critical driving situations and prevent accidents from happening come under active safety. Driver assistance systems such as ESP, Brake Assist, Front Assist and Side Assist are of central importance in this respect. The active safety systems include the following, for example:
- Electronic Stabilisation Control (ESC)
- Anti-lock Braking System (ABS)
- Traction Control System (TCS)
- Electronic Brake Force Distribution (EBD)
- Parking Sensors
Passive Safety Systems
All design and engineering measures which exist to protect car occupants from external impacts and to minimize the risk of injuries in the event of an accident are passive safety systems. The term also refers to what happens in the event of a collision of other road users (partner protection). Besides the seat belt system, the most important passive safety features in our cars include the airbags, the "deformation-resistant" occupant cell and the front/rear deformation zones. Along with the active safety systems, these features provide a substantial amount of protection for passengers by dissipating the impact energy.
The most important passive safety features in modern vehicles include:
- Supplemental Restraint System - (SRS) Airbags
- Child Seats
- Chassis, Stiff Roof and Crumple Zones
- Battery Cut-off
The Electronic Stabilisation Control (ESC) detects critical situations at an early stage, and takes action to stop skidding and help bring your Volkswagen safely under control.
- Apply brakes on turnings to avoid accidents.
- Always use brakes before sharp turns, so that the car doesn’t lose control.
- The systems ABS, BAS, TCS and EDL are integrated in the ESC. The ESC is always switched on. In certain situations when the traction achieved is not sufficient, ESC can be switched off by pressing the ASR (TCS) button. Always ensure that ASR (TCS) is switched back on again, once traction is sufficient.
Seatbelts, generally known as ‘safety belts’, serve to safeguard passengers in case of collision, accidents or sudden braking. It saves passengers from major injuries. Abiding by the Indian law and always wearing seatbelts while driving results in reduced risk of injuries.
- Seat belts are the most effective means of reducing the risk of serious and fatal injuries in the case of an accident. For the protection of the driver and of all vehicle occupants, the seat belts must always be fastened properly when the vehicle is in motion.
- Never travel with children or babies being carried on somebody's lap and fastened with the same belt.
Seat belts will offer an optimum level of protection during an accident only when they are positioned correctly. A correctly positioned seat belt reduces the risk of severe or fatal injuries. A correctly positioned seat belt also holds the vehicle occupants in position so that an inflating airbag can offer the maximum level of protection. Therefore, you must always fasten seat belts and make sure that they are positioned correctly. An incorrect sitting position can cause severe or fatal injuries.
Supplemental Restraint System - (SRS) Airbags
The airbags can protect vehicle occupants during frontal and side collisions by reducing the occupants’ movements in the direction of the collision. Each triggered airbag is filled by a gas generator. This causes the airbag covers to break and the airbags are inflated with high power in milliseconds. Once an occupant wearing a seat belt starts to sink into the inflated airbag, the gas inside the airbag starts to escape to cushion the occupant and slows down their movement. This reduces the risk of severe and fatal injuries.
- The airbag system is designed so that the airbags are triggered in a severe collision. In certain types of accident the front, curtain and side airbags may be triggered together. The extent of visible vehicle damage does not indicate whether the airbags should have been triggered.
- Airbags only serve as a supplement to the three-point seat belt.
- Airbags can only be triggered once and only in certain situations.
- The seat belts are always there to provide protection in situations when the airbags are not triggered or have already been triggered. For example, when the vehicle collides with a further vehicle following a first collision or is hit by another vehicle.
The vehicle is equipped with a front airbag for the driver and passenger. The front airbags can provide the front seat occupants additional protection for the chest and head if the seat, the seat belts and the head restraints and the steering wheel for the driver are adjusted and used correctly. Airbags are meant only for additional protection. The airbag system is not a substitute for the seat belts
Belts must always be worn, even when the front seats are equipped with airbags
The front passenger airbag may deploy during an accident in spite of the fault
If there is a fault in the airbag system, the airbag may not trigger correctly, may not trigger at all or may trigger unexpectedly. This could cause severe or fatal injuries
a. The airbag system should be checked by a qualified workshop as soon as possible
b. Never fit a child seat to the front passenger seat or remove a child seat that is already fitted!
Your child's safety is a priority - for you, as well as for us. That's why we use ISOFIX child seat fittings in specific Volkswagen cars. ISOFIX is being adopted worldwide as a safer way to travel with your children. Child seats provide extra care and protection due to their solid built.
- If child seats are to be used on the front passenger seat, the instructions in owner’s manual must be observed under all circumstances.
- Particular attention must be paid to deactivating the front passenger airbag when using child seats which face backwards.
- Volkswagen recommends using child seats from Volkswagen's range of accessories. These child seats were developed and approved for use in Volkswagen vehicles.
- Children up to 12 years of age should always be transported in the rear seat.
- Child seats for the various different securing systems are available from a Volkswagen dealer.
Improper use of the central locking system could cause serious injury. The central locking system locks all doors. Locking the vehicle from the inside may prevent the doors from being opened unintentionally and unauthorised persons from entering the vehicle. However, locked doors can delay assistance to passengers inside the vehicle in the event of an accident or emergency
Child Door Lock
The child safety lock is on the side of each rear doorframe. When activated, the doors can only be opened from outside. The central locking system enables you to lock and unlock all the doors and the boot lid from one point:
From outside the vehicle with the vehicle key
From inside the vehicle with the central locking button
Certain functions for the central locking system can be switched on or off by a qualified workshop. The doors and the boot lid can be locked or unlocked manually if the vehicle key or central locking system fails, locking the vehicle after the airbags have been deployed.
- When the childproof lock is activated, the door cannot be opened from the inside. Never leave children or disabled people alone in the vehicle when the doors are locked. This may mean that these people lock themselves in the vehicle. They could become trapped in the vehicle in an emergency and will not be able to get themselves to safety.
- Persons locked in the vehicle may be subjected to very high or very low temperatures. Depending on the time of year, a locked vehicle can be subjected to very high or very low temperatures. This could cause serious injuries and illness or fatalities, especially for small children.
- The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the level of damage, the vehicle can be unlocked after an accident as follows:
Locking the vehicle from Inside:
- Switch the ignition off and then back on again.
- Press central locking button.
Locking the vehicle from Outside:
- Switch the ignition off and then back on again.
OR: Remove the vehicle key from the ignition lock.
- Open a vehicle door once.
- Lock the vehicle using the vehicle key.
Chassis, Stiff Roof And Crumple Zones
The chassis of your car comprise of functional elements, including the frame, suspension, steering components, power train, brakes and fuel system. The strength of our body chassis significantly improves control by providing a rigid platform for mounting suspension components.
An indispensable part of the geometry and structure of our cars. They help to maintain the structural integrity of the roof as well as complete the car's safety cell.
Crumple zones are designed to absorb impact energy during a collision so that most of the energy is dissipated across these zones, and not in your passenger compartment. The strong outer shell comes with front and rear crumple zones that help to absorb the impact of a crash, increasing the safety of of occupants.
If the starter battery is installed in the vehicle’s interior or luggage compartment, a battery cut-off element may be fitted. The task of this cut-off element is to interrupt the cable from the starter battery to the starter and alternator. If the cable to the starter and alternator short-circuits in the event of an accident, possible vehicle fires are avoided via this cut-off.
Features mentioned in this section may not be available in all models/variants. Kindly refer your owner’s manual for further details.
Customer Safety Tips
Safety Through Service Maintenance
Adapting to conditions to keep you safe.
As a vehicle is used, all the separate components will wear down and/or deteriorate over time. Vehicles are built from the start with this in mind. As a result it is necessary to regularly check the various components, when adjustments or replacement of parts can be made as required.
Safety by Using Genuine Parts
Be genuine. Be safe
An additional study in the same project tested the impact of a repair using up-to-date shop equipment and according to current repair manuals. Following an initial Euro NCAP side impact crash test to generate the necessary reference values, the vehicle was repaired according to standard manufacturer guidelines and using Volkswagen Genuine Parts.
Result of professional repair
Following a professional repair, the follow-up crash, which was conducted according to the same conditions as the first crash, revealed that there were no appreciable discrepancies with the reference test car. This showed that, following a professional repair using Volkswagen Genuine Parts, the vehicle had similar deformation properties during the comparative test. All safety systems worked.
Impact of non genuine parts
The project showed that a non-professional repair has an influence on:
- Car body stiffness
- Deformation properties
- Repair costs following a subsequent accident
- Passive vehicle safety
Seasonal safety tips
During the rainy season, driving can be extremely tricky. Even the familiar roads are slippery and behave in unpredictable ways, and your car may be affected by the rain too. Hence, to make your driving experience safer, we bring you some essential monsoon tips you might find useful.
Rain and Flood Precautions
Flooding is an unfortunate incident, and like most natural hazards it comes without a warning. Often during a flood, people in cars are stranded for days, and cars too get heavily damaged. The rain and flood tips would help you understand your car’s behaviour on inundated roads and would help protect yourself and your car from any possible damages.
Safe through the seasons
The climate in India is diverse, just like its culture. And keeping in mind the climactic conditions in India, we present to you some safety tips to assist you while driving on Indian roads.
Be well acquainted with the tyres
Always check your tyre pressure. Make sure they’re in good shape and keep a spare handy at all times.
Obey traffic rules
You’re in a hurry. But so is everyone else. Violating traffic rules only adds to the chaos which would further delay your journey and may land you in a serious accident.
Global Safety Standard
Polo with Dual Front Airbags
Safety comes standard across all variants.
At Volkswagen, your safety and comfort is always our top priority. We felt the need to make a car with 100% galvanised steel, a laser-welded roof, and side impact crossbars even safer. That’s why we’ve added dual front airbags as standard, on all variants of the Polo.