Golf GTI Pre-Booking Terms & Conditions

TERMS AND CONDITIONS FOR “PRE-BOOKING OF VOLKSWAGEN GOLF GTI”

This Website (hereinafter may be referred as “website” or “site” or “web pages”) is owned and maintained by Volkswagen Passenger Cars, a division of Škoda Auto Volkswagen India Private Limited, a private limited company incorporated under Indian Companies Act, 1956 (hereinafter referred to as “Volkswagen” or “VW” or “SAVWIPL”, as the context may require).
Volkswagen is opening pre-bookings for its upcoming model, Volkswagen Golf GTI Car (hereinafter referred to as “Car”). The date of pre-bookings will open on 5^th May 2025.
You confirm that You are an Indian citizen aged 18 years or above as on 5^th May 2025 and are competent to enter into a contract and are eligible to get a vehicle registered in your name. You may be referred as “Customer”, wherever the context of this terms and conditions requires such a reference.
Volkswagen only provides an online platform for participating in the pre-booking process, while the entire sales process including but not limited to the delivery of the Car will be processed by the authorised Volkswagen Dealer (Dealer / Dealership) only. Volkswagen is only a facilitator and not party to the transaction between You and Dealer.
To be eligible for pre-booking, You are required to participate and pass the interactive quiz by securing minimum 4 out of 5 correct responses.
Only upon successful completion and securing minimum score (4 out of 5) of the said quiz, You will be granted with unique URL to access the pre-booking link.
Under the pre-booking link, You will have to enter requisite details including your income tax PAN number (considering that the contemplated transaction of Car sales, may entail certain tax compliances) and make an online payment of pre-booking amount of INR 265370 (Rupees Two Lakh Sixty-Five Thousand Three Hundred and Seventy Only) for the Car by selecting the authorised Dealer of your choice (as listed on the booking page) and the colour options available for the Car after which you will be added in the GTI Reserve List
The pre-booking thus made does not guarantee allocation of the Car.
The process for shortlisting the customers for limited number of Cars amongst pre booked Customers, will be conducted independently by the Process Advisors (as appointed by Volkswagen) through random number generation.
There are no prizes and/ or rewards and/ or gifts for participation in this process and it is only being conducted for sale of the limited Cars available with Volkswagen in the market to genuine Customers at the market price of the Car.
The pre-booking amount of INR 265370/- paid by You is not to be construed as an amount paid towards purchase of a ticket or any other similar document for the purposes of the allotment; this amount will be adjusted in the final price off the vehicle upon successful selection of your pre booking.
The entire process of pre-booking, sales and delivery of Car is limited to selected set of authorized dealerships.
Participation in the quiz per entry is restricted to one unique mobile number
The price announcement of this Car is scheduled within one month from the date of commencement of pre-bookings.
The number of vehicles available for booking are limited. Owing to the high interest in the Car, pre-bookings shall be closed at the discretion of Volkswagen.
The pre-booking amount is fully refundable through the respective Dealership, selected by You, however, this can be done only after the allocation has been announced.
All pre-booking payments made online will be directly credited to the account of the Dealership selected by the Customer during the pre-booking process.
The Car will be available in 4 (four) colour options. Once the predefined allocation for any particular colour is completed, then that colour will no longer be available for further pre-bookings.
Car deliveries will commence only after the official price announcement of the Car and after the customer has successfully made the complete payment for the Car.
Upon confirmed allotment of the Car against your pre-booking, as per the defined process, You will receive an email communication. Post price announcement, You will be required to pay the balance amount to the selected Dealership, within a stipulated time frame. Subsequent to the payment, registration and delivery formalities will be carried out by the respective Dealership.
This process does not entail any prize and/or gift and/or reward in return on purchase of the Car by the selected Customers.
You will receive a communication informing You that You are not a part of the allocation and/or are on the waitlist. All allocations will be completed by end of July 2025, in case You choose to hold on to your chance of allocation. In case You wish to cancel, You can request for a refund of the pre-booking amount from your respective dealer or wait for further updates in case of an allocation in the future. The Dealer representative will keep You informed on the status of the waitlist
In case of cancellation, the next eligible Customer on the waitlist will be offered the vacated allocation. Volkswagen reserves the right to determine the order of reallocation, and is not liable for any claims, compensation, or expectations arising from non-allocation or delays in reallocation.
You have an option of seeking cancellation of your pre-booking request. In case of such a cancellation, the pre-booking fee/amount will be refunded to You in full through authorised Dealer. Authorised Dealership's liability is limited to refund of pre-booking amount only.
It is clarified that this process is not in the nature of a game, lottery or prize competition; and You unconditionally agree, acknowledge and understand the same.
By paying pre-booking amount, You irrevocably declare the ability to pay the remaining ex‑showroom price minus ₹265370 (pre-booking amount) within the stipulated time.
The refund of pre-booking amount will be made by the concerned Dealer to the same bank account or card, through which pre-booking was processed.
Any taxes applicable for refund of pre-booking amount shall be borne by You.
Final Price of Car shall be announced in due course.
All details collected during the pre-booking shall be used, stored, processed, transferred by Volkswagen, its Group Companies, Authorised Dealerships & their affiliates or third parties appointed by Volkswagen for its internal business purpose and contacting You with regard to your pre-booking and allied services with respect to your pre-booked Car model.
The following points to be noted in case the Customer has booked a Car from a dealership outside his / her city of residence/place of work:
a) You may have to travel to the chosen city to complete the transaction
b) You shall undertake to provide documentary proof of identity / residence / place of work, at the city from where You have chosen to book your Car, for the purpose of vehicle finance (if needed), vehicle insurance and registration of the Car purchased.
c) Additional charges may be applicable for transport, local taxes, Registration process etc. and same shall be borne by You.
d) You shall adhere to requirements of all the local authorities and government regulations for the purpose of Car purchase and registration at the city of choice.
With regard to any kind of loss or damage arising out of the payment transaction made by You through this website, You can raise your concerns (if any) with the payment getaway and the concerned Dealer. Volkswagen shall not be liable for any such losses or damages.
You acknowledge that Volkswagen / Dealer shall not be liable for any damages, interests, wrong transfer or claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond the control of Volkswagen / Dealer.
After online pre-booking of Car and online payment transaction, You will receive a transaction pre-booking ID which will be mailed to specific email ID entered by You, acknowledging the receipt of payment towards the booking of Car through online facility. You shall use the pre-booking ID for all future communications with the Dealership and produce the copy of receipt showing the pre-booking ID as and when required by the Dealership. However, this acknowledgement shall not be treated as acceptance of the confirmed booking by the Dealership. All the pre-bookings shall be subject to the selection criteria referred in these Terms and Conditions.
The pre-booking amount paid by the Customer at the time of online booking will be adjusted against the sale price of the Car at the time of raising the formal Invoice by the Dealership.
Dealership shall deliver the Car as per the tentative delivery date (if any) given by the Dealership, upon completion of balance payment. Only after receipt of the full balance price of the Car and submission of requisite supporting documents, the booking will be binding. Until then, the online Pre-book will merely be a request on your part and an indication of an intention to sell on the part of the Dealership and does not result in a booking confirmation or contract of sale and should the booking fail to be accepted for whatever reasons or could not be completed, there will be no financial implications to Volkswagen or the Dealership except as per the terms and conditions mentioned here.
If You fail to pay the balance amount within the stipulated time as informed by the Dealer, the Car would be allocated to the alternate Customer.
The Vehicle Specification and price including, statutory levies will be applicable as prevailing on the date of invoice issued by Dealership to You and are subject to change without prior notice.
You should contact the Dealership selected by You at the time of making the online booking for the purpose of taking delivery. The name on which pre-booking has been made cannot be changed. The Car will be registered only in the name of Customer.
Tentative date of Delivery of Car will be confirmed by the Dealership upon receipt of balance sale price from You. In case, there is a waiting period, You will be informed of the expected date of delivery by the Dealership.
All the original documents will need to be produced prior to delivery or at the time of taking delivery of Car for verification as per requirement of Dealership.
The documents required for registration of the Car must be submitted as per the policy, rules and regulations of the transport authority of the concerned State Government.
No cash payments would be made by the Dealership to the Customers.
In the case of financed orders, cancellation request shall be sent to the Dealership through the financing entity and refunds will be made by the Dealership to the concerned financing entity only.
The notice of cancellation should be sent to the Dealership together with the original customer copy of the Order Booking Form if any and the payment receipt. Once cancelled, Customer Order cannot be reinstated at the same pre-booking ID.
Volkswagen through its Dealers, may from time to time offer promotions/rewards/benefits for pre-booking of Car(s) made through this online platform, for a limited period. The terms & conditions of such promotions/rewards/ benefits will be specified separately. VW may withdraw/change the terms & conditions of promotions/rewards/benefits for online booking at any time without prior notice.
VW reserves the right to change the price, model, variants, specifications and features of the Car as shown on the VW website or at the Dealership without any prior notice and at its sole discretion. The models, equipment and vehicle configurations illustrated on this website may differ from vehicles supplied in the Indian market. For latest information Customer is advised to contact local Authorized Dealer.
VW reserves the right to change or alter any terms and conditions or the process itself without prior notice and may withdraw the facility of online booking, without prior notice.
Volkswagen or Dealership would not be responsible for delay, loss or non-receipt of communication by the Customer due to incorrect address or contact details, given in the online booking form or any other form of submission not contemplated herein or otherwise. The Customer online booking will be rejected in case of incomplete forms and/ or incorrect details and/or non-receipt of booking amount.
SAVWIPL, Dealer and their respective Directors, Employees, Dealers, Consultants, Process Advisors assume no liability whatsoever under any circumstances whatsoever for any direct or indirect loss or damage arising from a Customer booking a Car through the online/website of VW.
Delivery is subject to "force majeure" conditions. The term "force majeure" means any circumstances which are unusual, unforeseeable and are beyond the control of VW and/or Dealership concerned, the consequence of which could not have been avoided even if all due care had been exercised, including but not limited to acts of god, war or threat of war, riot, civil strike, hostilities, political unrest, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, sabotage, blockage, embargo, weather conditions, transport strike, fire, flood, typhoon, tempest, drought, short supply of labour, fuel, raw material, or manufactured produce, outbreak of an epidemic or pandemic, lockdown restrictions as the case may be otherwise preventing or hindering the manufacture, import, allotment or delivery of the Car and all similar events beyond the control of VW, its agencies and service providers and/or the concerned Dealership.
Customer further understands that the terms and conditions of sale of the Car are exclusively agreed between Customer and Dealership only and that SAVWIPL is acting only as a facilitator. The relationship between Volkswagen and its Dealers are on a principal to principal basis; Volkswagen is not bound by any such terms, in any manner whatsoever.
Volkswagen shall not be liable for any special or consequential damage that result from use of inability to use, the materials on this site or performance of the products.
Privacy & Data Protection:-
a) Customer hereby expressly consents VW and group entities (Indian as well as overseas) to store/transfer the personal data (i.e. personally identifiable data) that voluntarily supplied herein and process and use it by VW, as it deems appropriate or shared with its affiliates, business associates, Dealers, agencies, legal advisers, marketing partners, representatives etc. to contact the Customer through outbound call by Telephone/Mobile Numbers or send SMS, Email or WhatsApp for offers, marketing and/or promotions, product related information, newsletter, market survey, poll, research, study, programs, enquiries about offerings, services and other legitimate purposes. VW may disclose all such information to any statutory authority, if required to do so by any law enforcing agency.
b) All personal data accumulated will be acquired, processed, stored, transferred and used according to the applicable regulations governing the protection of personal data, for the sole purpose of managing and maintaining VW's own legitimate business interests.
c) Although VW takes reasonable measures to safeguard against unauthorized disclosures of information, it cannot assure that Personal Data provided by You will never be disclosed in a manner that is inconsistent with the Policy.
d) In exercise of the powers conferred by applicable laws, VW shall treat the personal information including sensitive personal information as confidential and such information will be dealt with as per the provisions specified in the applicable laws. VW agrees to keep all the personal data including but not limited to name, age, mobile number, email, address, etc. confidential and shall not disclose this information to any third party, unless required for the purposes of pre-booking, as mentioned in the Clause 60.
For the purposes of pre-booking, VW may contract with the service providers to perform functions or services on its behalf. Such service provider may have limited access to the Customer(s) personal information needed to perform their functions but shall be restricted from using such personal information for purposes other than providing services to VW solely in connection with the pre-booking. VW shall ensure, on reasonable efforts basis, that its service providers that have limited access to personal information provided by the Customer(s) to provide the services or perform their function for VW, are subject to the same level of privacy protection as is required by the applicable laws. The Customer(s) hereby agree that they shall not file any claim against VW for sharing of such personal information.
You shall indemnify and hold harmless SAVWIPL, its affiliates, subsidiaries, Dealerships, third parties (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including but not limited to reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of breach of the terms and conditions, terms of use, privacy Policy and other Policies, or any act or omission or violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) by You.
The Customer shall indemnify VW, the Dealer(s), their respective affiliates, directors, officials, employees, representatives, against any claim, loss, injury, in any manner whatsoever, that relates to pre-booking of the Car.
You shall not in any circumstances make any claims against VW, the Dealer(s), their respective affiliates, directors, officials, employees, representatives, arising out of or relating to any and all costs, injuries including but not limited to personal and property, for any kind of losses, damages, costs or injuries of any kind, including but not limited to any problems caused by technical disruption and/or failure, server problems or any other difficulties that relates to pre-booking of the Car.
The Customer(s) agrees to not file or resort to any form of class action and/ or through any family member and/or third party applications, criminal and/ or civil proceedings in any courts or forums against VW, the Dealer(s), their respective affiliates, directors, officials, employees, representatives, to claim any damages. Under no circumstances will VW, the Dealer(s), their respective affiliates, directors, officials, employees, representatives, be liable for any consequential, indirect, special punitive, or incidental damages or lost profits, whether direct or indirect, arising in any way whether in contract, tort (including negligence) or otherwise.
VW, the Dealer(s), their respective affiliates, directors, officials, employees, representatives shall not be liable for non-allocation of the Car due to submission of incorrect details or documents.
VW holds the right to eliminate/ remove the customer from the process due to submission of incorrect details or documents.
Customer(s) agree that Customer(s) shall not indulge in any kind of activities like spamming or either directly or indirectly, reverse engineer, decompile or disassemble, make any enhancements, modifications, customizations, changes, additions, translations, deceive or mislead about the origin of such messages which is grossly offensive or menacing in nature, or allow any kind of unfair practices, VW reserves the right to take appropriate action including criminal action in such an event.
Customer(s) shall not attempt to gain unauthorized access to any accounts, servers or networks connected to VW services by any means including but not limited to disrupt VW services by uploading content which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource. Customer(s) agree not to disrupt, overburden, or aid or assist in the disruption or overburdening of any computer or server used to offer or support VW or VW services. Customer(s) shall not attempt to transmit content regarding services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, and/or chain letters.
VW shall not be responsible for any errors or omissions in the Terms and Conditions contained herein. All information provided is provided “As is” without warranty of any kind. VW makes no representations and disclaims all express, implied, and statutory warranties of any kind to the Customer(s) and/or any third party including, without limitation, warranties as to accuracy, timelines, completeness, merchantability, or fitness for any particular purpose.
VW shall not be responsible for any break or disconnection or disruption and/or liable in any manner whatsoever for any network problem, unclear network, disruption in the network, connection failure, electricity failure, internet service provider, facility provider, or due to capacity constraints or any other reason whatsoever irrespective of the network being used.
Customer(s) understand and agree that VW assumes no responsibility for any error, omission, interruption, defect, theft, unauthorized access, technical failure, network disruption or any other failures for any reasons whatsoever, on the website.
VW shall endeavour to make all reasonably practicable arrangements to ensure uptime of systems, back-up of data, server capacity and prevent other technical impediments, but can make no guarantee thereof and shall not in any manner be responsible for any technical problem with the internet and by participating in the pre-booking, the Customer(s) agrees not to hold VW liable for any such technical problem or shall have any claim in this regard.
VW shall not be answerable to any person with regards to any of the pre-booking mechanism including but not limited to the systems and processes of pre-booking, selection or elimination, etc.
Customer acknowledges and agrees that the relationship between the Customer and VW is not a confidential, fiduciary, or other special relationship.
In case of any dispute relating to enforcement, interpretation or application of these terms and conditions between You, Dealer and VW, the dispute shall be governed by the laws of India and the courts where respective Dealership is located, to the exclusion of any other, shall have the jurisdiction to try and entertain any such disputes.
By accessing, browsing or otherwise using VW website for pre-booking of the Car, it is assumed that the Customer(s) have read, understood, accepts, agrees and is bound to all the terms and conditions mentioned above on the website and also gives unconditional consent for being contacted for Products/Services of VW over telephone / mobile phone / email / SMS / WhatsApp or other media platforms. Further, by impliedly or expressly accepting the Terms of Use, the Customer(s) also accept and agree to be bound by VW Policies (including but not limited to Privacy Policy available on its website) as amended from time to time.
The website is provided on an "as-is" basis without any warranties of any kind. To the fullest extent permitted by applicable law, VW disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement in respect of the website. Without limiting the foregoing, VW specifically disclaim any warranty (a) that the Web Page will be uninterrupted or error-free, (b) that defects will be corrected, (c) that there are no viruses or other harmful components that exist on the website (d) regarding the security of information submitted, and (e) regarding correctness, accuracy, or reliability. If Customer(s) use of the website, online entry form results in the need for servicing or replacement of Customer(s) or another's equipment or data, VW is not responsible for those costs.
VW has no obligation to screen information submitted and is not responsible for monitoring information submitted, to prevent violation of intellectual property ownership rights, or violations of any law, rule or regulation.
VW reserve the right in its sole and absolute discretion to amend, alter, modify, change, vary or terminate the format or any terms and conditions mentioned and accordingly the rules for pre-booking, elimination, allocation and delivery, at any time, at its sole discretion, without giving any prior notice and it shall be the sole responsibility of the Customer(s) to check and view the Terms and Conditions from time to time. The Customer(s) by participating in the pre-booking process agrees to such amended terms. In case any portion/clause of these Voting rules is deemed invalid or becomes unenforceable, such portions shall be considered divisible and shall not be part of the consideration, and the remainder shall be valid and binding.
The Customer agrees that only the transaction attempt in which the payment is successfully processed shall be considered valid. Customer(s) hereby represent and warrant that Customer(s) is not under any disability, restriction, or any kind of prohibition, which shall prevent the Customer from performing or adhering to any of the Terms and Conditions herein and have not entered into and shall not enter into any agreement that may violate the Terms and Conditions herein.
VW reserves the right to alter, modify or change the pre-booking period and the pre-booking timeline at its sole discretion. In the event of any changes, VW will not be liable for any losses arising out of any such changes to the Customer(s).
VW will reach out to the Customer(s) for gratification purposes, if any, via mobile number and/or email ID. Upon sending the initial communication, VW will wait for up to pre-defined number of hours for confirmation from the Customer(s). In case of no response, the Customer will no longer be eligible for further booking process of the Car. For abundant clarity, if a Customer does not respond to allocation related communication from VW, their opportunity to purchase the Car shall lapse.
Though all efforts are made to ensure that the information on this site is correct and updated, VW do not provide any guarantee as to its accuracy and/or completeness and do not accept any liability in this regard.
By participating in the quiz and pre-booking of the Car, You agree to accept the abovementioned terms and conditions.

The Terms and Conditions have been originally written in English. In case of any conflict in the interpretation of the clauses between any translated language including but not limited to Hindi, the interpretation of the English rules and regulations shall prevail.