Volkswagen Recall Campaign

Services to ensure your drives are always safe

At Volkswagen India, we are dedicated to delivering the highest standards of quality and an exceptional customer service experience. Your safety and peace of mind are our top priorities throughout your ownership journey. We proactively conduct recall service campaigns to ensure your vehicle remains at its best. You can conveniently check if your Volkswagen is part of any recall campaign here.

Check if your vehicle is covered by
voluntary recall campaign

Please note: The search checks only if your Volkswagen vehicle covered by the voluntary recall announced by our company.

Please contact your local Volkswagen dealership or call the Volkswagen customer support hotline at 1800-102-0909 or write to us at customer.care@volkswagen.co.in for more details

Frequently asked questions

• Can I use the vehicle until it is repaired?

  Yes, but we urge you to schedule a visit to the workshop as soon as possible to carry out the necessary procedure.

• What exactly has to be repaired in the vehicle?

  The Rear Centre Seatbelt Assembly will be replaced, and if deemed necessary upon inspection, the rear right and the rear left seatbelts will be replaced too.

• How long does the repair take?

  This particular repair takes up to 3 hours. If any additional work has been requested, additional time will be required. However, the total time taken for delivery of your car post-repair may depend on the schedule availability at the dealership. The respective dealership will provide you with an estimated waiting time accordingly.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• What will be the cost of this repair?

  This particular repair work will be carried out completely free of cost for the customers. In case of any extra work requested or required to be done in your vehicle during the visit, it will be chargeable accordingly.

• Can I have the inspection/repair carried out at any Volkswagen authorised dealer?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Do I need to schedule an appointment?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What components will get replaced?

  Only the airbag module on the driver's side will be replaced.

• The airbags has been changed last time I had an accident, do I still need to do the campaign?

  If the car is covered under this campaign and based on the physical verification of the affected part, the decision of replacement can only be taken at authorised VW dealership.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No, only trust the diagnosis from a certified VW technician.

• Are there any effects on the residual value of the vehicle?

  No, the value of your vehicle will not be affected.

• Will there be effects in terms of taxes if my vehicle is affected?

  No, there is no change in taxes for affected vehicles.

• Can I have the procedure carried out by any authorised Volkswagen dealer anywhere in India?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Is it necessary to make an appointment at the workshop?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorised service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market. How do I know if the campaign/recall job is completed on this vehicle?

  Please check the existing Volkswagen recall campaign page and see if your vehicle is eligible for recall. We recommend having it checked by a certified VW technician to confirm.

• Do I have to make a visit only for this job, or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car. However, while taking an appointment, it is necessary to inform the dealership about any additional work required on your car, in order to ensure the necessary spare parts are available.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice, and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can I contact if I have any further questions?

  You can visit our official website or reach out to the nearest authorised dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No, only trust the diagnosis from a certified VW technician.

• Are there any effects on the residual value of the vehicle?

  No, the value of your vehicle will not be affected.

• Will there be effects in terms of taxes if my vehicle is affected?

  No, there is no change in taxes for affected vehicles.

• Can I have the procedure carried out by any authorised Volkswagen dealer anywhere in India?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Is it necessary to make an appointment at the workshop?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorised service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market. How do I know if the campaign/recall job is completed on this vehicle?

  Please check the existing Volkswagen recall campaign page and see if your vehicle is eligible for recall. We recommend having it checked by a certified VW technician to confirm.

• Do I have to make a visit only for this job, or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car. However, while taking an appointment, it is necessary to inform the dealership about any additional work required on your car, in order to ensure the necessary spare parts are available.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice, and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No, only trust the diagnosis from a certified VW technician.

• Are there any effects on the residual value of the vehicle?

  No, the value of your vehicle will not be affected.

• Will there be effects in terms of taxes if my vehicle is affected?

  No, there is no change in taxes for affected vehicles.

• Can I have the procedure carried out by any authorised Volkswagen dealer anywhere in India?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Is it necessary to make an appointment at the workshop?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorised service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market. How do I know if the campaign/recall job is completed on this vehicle?

  Please check the existing Volkswagen recall campaign page and see if your vehicle is eligible for recall. We recommend having it checked by a certified VW technician to confirm.

• Do I have to make a visit only for this job, or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car. However, while taking an appointment, it is necessary to inform the dealership about any additional work required on your car, in order to ensure the necessary spare parts are available.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice, and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can I contact if I have any further questions?

  You can visit our official website or reach out to the nearest authorised dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No, only trust the diagnosis from a certified VW technician.

• Are there any effects on the residual value of the vehicle?

  No, the value of your vehicle will not be affected.

• Will there be effects in terms of taxes if my vehicle is affected?

  No, there is no change in taxes for affected vehicles.

• Can I have the procedure carried out by any authorised Volkswagen dealer anywhere in India?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Is it necessary to make an appointment at the workshop?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorised service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market. How do I know if the campaign/recall job is completed on this vehicle?

  Please check the existing Volkswagen recall campaign page and see if your vehicle is eligible for recall. We recommend having it checked by a certified VW technician to confirm.

• Do I have to make a visit only for this job, or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car. However, while taking an appointment, it is necessary to inform the dealership about any additional work required on your car, in order to ensure the necessary spare parts are available.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice, and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can I contact if I have any further questions?

  You can visit our official website or reach out to the nearest authorised dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No, only trust the diagnosis from a certified VW technician.

• Are there any effects on the residual value of the vehicle?

  No, the value of your vehicle will not be affected.

• Will there be effects in terms of taxes if my vehicle is affected?

  No, there is no change in taxes for affected vehicles.

• Can I have the procedure carried out by any authorised Volkswagen dealer anywhere in India?

  All the authorised dealers in our network are equipped to perform the necessary inspections and if needed, repairs.

• Is it necessary to make an appointment at the workshop?

  Yes, taking a prior appointment with your nearest authorised dealer ensures a prompt response and quick return of your vehicle.

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorised service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market. How do I know if the campaign/recall job is completed on this vehicle?

  Please check the existing Volkswagen recall campaign page and see if your vehicle is eligible for recall. We recommend having it checked by a certified VW technician to confirm.

• Do I have to make a visit only for this job, or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car. However, while taking an appointment, it is necessary to inform the dealership about any additional work required on your car, in order to ensure the necessary spare parts are available.

• Does this repair have any effect on the performance of my vehicle?

  No, the performance of the car remains unaffected by the repair.

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice, and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can I contact if I have any further questions?

  You can visit our official website or reach out to the nearest authorised dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No

• Are there any effects on the residual value of the vehicle?

  No

• Will there be effects in terms of taxes if my vehicle is affected?

  No

• Can I have the action carried out by any authorized Volkswagen dealer anywhere in India?

  Yes. We recommend you to book an appointment, at your earliest.

• Is it necessary to make an appointment at the workshop?

  Yes

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorized service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market, how do I know if the campaign/recall job is completed on this vehicle?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Do I have to make a visit only for this job or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car, however while taking an appointment, it is recommended to inform all the additional work required on your car to the Dealership, in order to ensure the necessary spare parts are available.

• Any adverse effect in the performance?

  No

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can answer if I have further Queries?

  You can visit our official website or reach out to the nearest authorized dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No

• Are there any effects on the residual value of the vehicle?

  No

• Will there be effects in terms of taxes if my vehicle is affected?

  No

• Can I have the action carried out by any authorized Volkswagen dealer anywhere in India?

  Yes. We recommend you to book an appointment, at your earliest.

• Is it necessary to make an appointment at the workshop?

  Yes

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorized service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market, how do I know if the campaign/recall job is completed on this vehicle?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Do I have to make a visit only for this job or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car, however while taking an appointment, it is recommended to inform all the additional work required on your car to the Dealership, in order to ensure the necessary spare parts are available.

• Any adverse effect in the performance?

  No

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can answer if I have further Queries?

  You can visit our official website or reach out to the nearest authorized dealer for more information.

• Will there be any warranty extension on my car after the update is completed? If yes, for how long?

  No, there will not be any warranty extension on the car, however, 2 years standard warranty will be applicable on the replaced part.

• Is it possible for a driver to ascertain whether the fault exists?

  No

• Are there any effects on the residual value of the vehicle?

  No

• Will there be effects in terms of taxes if my vehicle is affected?

  No

• Can I have the action carried out by any authorized Volkswagen dealer anywhere in India?

  Yes. We recommend you to book an appointment, at your earliest.

• Is it necessary to make an appointment at the workshop?

  Yes

• What will be the cost to me?

  The replacement will be carried out free of cost across all Volkswagen authorized service centers in India.

• How long will it take?

  The replacement will take approximately 30-60 minutes.

• I have bought a Das-welt car/used car from the market, how do I know if the campaign/recall job is completed on this vehicle?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Do I have to make a visit only for this job or is it possible to club this job with my normal routine service work on the car?

  You can club this replacement along with your routine maintenance/checkup of your car, however while taking an appointment, it is recommended to inform all the additional work required on your car to the Dealership, in order to ensure the necessary spare parts are available.

• Any adverse effect in the performance?

  No

• Do I set up a proof for campaign completion?

  The campaign completion will be marked on the invoice and your vehicle history is maintained in our systems.

• I have a CBU/CKD Volkswagen. Does it make my car eligible for the recall?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• How do I know if my car is affected?

  Please check on the Volkswagen recall campaign page and see if your vehicle is eligible for recall.

• Who can answer if I have further Queries?

  You can visit our official website or reach out to the nearest authorized dealer for more information.