Understanding the benefits of purchasing Volkswagen Roadside Assistance service.
24/ 7 service assistance across India. Dial 1800 102 1155 or 1800 419 1155
Highlights and Benefits:
Purchase a package to continue availing Volkswagen’s Roadside Assistance service after 4 years.
In case your covered vehicle is immobilised due to any mechanical / electrical problem or accident, help is at hand 24 X 7 by dialling the hotline numbers 1800 102 1155 & 1800 419 1155.
Operator on the line shall arrange for suitable support after verifying the following details:
Assistance shall be arranged for the covered vehicle across major parts of India as per details given below:
In case vehicle breakdown takes place due to major mechanical or electrical faults or accidents where vehicle has to be towed to Volkswagen Authorised Dealers and breakdown takes place more than 100 kms from registered address you shall be entitled to following benefits:
Stay or traveling expense due to immobilization of vehicle - You may be provided with any one of services listed below:-
1) In case vehicle is not repairable the same day and standard repair time is more than 24 hours, we shall arrange for suitable hotel accommodation on twin sharing basis for overnight stay. Maximum number of people eligible for this benefit shall be equal to the approved sitting capacity of the vehicle; Or
2) In case vehicle cannot be repaired for more than 48 hours and standard repair time is more than 6 hours you can
choose one of the following benefits:
Repatriation of repaired vehicle - In case vehicle repairs take more than 72 hours and you leaving the place of breakdown / accident, we shall arrange for repatriation for vehicle back to registered address subject to maximum distance of 500 kms, at your risk or one way expenses for one person’s travel by suitable means.
This is a customised emergency breakdown assistance programme to help you in case of the covered vehicle having a breakdown no matter where you are (i.e. at home, on the roadside, on a highway, in a parking lot) as long as you are not already at a Volkswagen Authorised Dealers. This programme is not a regular service or maintenance programme and does not substitute the need of regular maintenance carried out in the Volkswagen Authorised Dealers. This programme is governed by certain terms and conditions and decision of Volkswagen Group Sales India Private Limited in this respect shall be final.
The Volkswagen vehicle mentioned in the certificate with all mandatory columns filled is covered under Volkswagen Roadside Assistance programme from the date of program registration till expiry date as mentioned in the certificate.
** Note - In case vehicle is not in covered period (neither first 4 years nor extended for Roadside Assistance programme) then actual cover will start from 4th day from cover start date mentioned in certificate.
Volkswagen Roadside Assistance is specially designed to help in events that lead to immobilization of the covered vehicle while it is being driven on the road. As a result, this programme will not cover any of the following events that you may encounter while driving your vehicle:
The covered vehicle shall not be entitled to the benefits of the programme under any of the following situations:
It shall be our endeavour to support the covered vehicle promptly as per the terms of the programme. However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may become physically impossible to provide assistance. This may affect our ability and capabilities to promptly support the vehicle though it shall be our priority to support the covered vehicle by all feasible means.
Courts situated within the jurisdiction of Mumbai alone shall have the exclusive jurisdiction to settle all disputes that may arise under this programme.